As a natural continuation of the recent launch of a complete new online platform – and a new way of offering personal insurances to customers – OQIC Insured took all front-line staff off-site for customer service training

As a natural continuation of the recent launch of a complete new online platform – and a new way of offering personal insurances to customers – OQIC Insured took all front-line staff off-site for customer service training

A special guest kicked off the training on the first day, namely Mr. Frederik Bisbjerg, Executive Vice President MENA Retail, who’s overseeing the Group’s personal insurance initiatives: “It’s important to keep everybody ‘in the know’ as we can see our colleagues take great pride in who we are as an insurance company and what we’re doing – our new online platform is for sure the future of insurance, but the personal service and assistance will not fade away; it’s the combination of online convenience and best-in-class personal service that’s the reason for our current success”

Bee Society orchestrated the training during the weekends with the focus on enhancing customer service to make sure all customers enjoy a highly satisfying experience; “When customers come to us after an unfortunate accident, many are upset and still affected by the loss– it’s our duty to make sure the claim handling process is as smooth and hassle free as possible” explains Mr. Hamad Al Musallami, Manager Underwriting, OQIC Insured, and continues “this is where our service is truly tested and why we need to manage every customer’s expectation and their claims experience as smoothly and efficiently as possible.”

Arabic